CREATING SALON STRATEGY AND POLICIES
When it comes to building a salon manual, we sometimes forget how important it is , the thing is, we need to translate what is that we have in our heads to the people working with us or the team we want to build because we need them to work with our vision.
Building a manual for your salon business enables you to stay consistent and what this does sometimes is that irrespective of where your business is located, people still sort you out because they know exactly the quality of service they’ll be getting.
Let me take you through what some salon policies may look like.
NEW CUSTOMERS POLICY: what are those things you’ve put in place for your new customers? It is not about creating lots of advertisements both online and offline, when these customers eventually show up, what are those extraordinary things they get to enjoy to ensure they come again and keep coming. They may just be simple things but sometimes customers do not take them for granted. For instance, you can state it clearly in your constitution or manual, however you choose to call the document, that every new customer gets an additional service. You can go further to state specifics, that is , stating what kind of services the customer can choose from, I say this because, if you say they get a pedicurist, some customers may have no need for that, but if they have maybe two free options, they could opt for what suites them, but ensure that your staff adhere strictly to whatever services enshrined in the document.
Ultimately, you need to figure out how you want new clients to be treated, put it down in a written document and ensure that every new stylist reads through it and adhere strictly to it.
Another approach could be to send out text messages or even put a call across to new clients, whatever works for you, just ensure you do something special for new customers and make sure that the offer is seen as a company policy that must remain.
THE COMMUNICATION POLICY: Building effective communication skills is actually one of the most effective tools to building your clientele. Your communication policy should be able to cover how your staff relate with each other, guidelines on how to handle and resolve conflicts, certain words that are not allowed within the work space to avoid conflicts etc. Beyond the internal interaction, the second part of this policy should cover staff interaction with customers, like how to manage the problematic ones.
As a salon business owner, customers will sometimes get on your nerves but your ability to manage the situation professionally will determine whether the customer returns or not.
For more detailed strategies on how to handle communication issues and other suggestions on how yo put together a salon manual or constitution, I encourage you to click on salon policies to get started.
Then visit our website at www.sayuhair.com for more information on running a profitable salon business or pursuing a professional career path.
So these are just two of the many policies that you can customize for your salon business, if you need extra help you can equally send a private email to admin@sayuhair.com and copy sayuhair@gmail.com and I will respond to it.
Building a manual for your salon business enables you to stay consistent and what this does sometimes is that irrespective of where your business is located, people still sort you out because they know exactly the quality of service they’ll be getting.
Let me take you through what some salon policies may look like.
NEW CUSTOMERS POLICY: what are those things you’ve put in place for your new customers? It is not about creating lots of advertisements both online and offline, when these customers eventually show up, what are those extraordinary things they get to enjoy to ensure they come again and keep coming. They may just be simple things but sometimes customers do not take them for granted. For instance, you can state it clearly in your constitution or manual, however you choose to call the document, that every new customer gets an additional service. You can go further to state specifics, that is , stating what kind of services the customer can choose from, I say this because, if you say they get a pedicurist, some customers may have no need for that, but if they have maybe two free options, they could opt for what suites them, but ensure that your staff adhere strictly to whatever services enshrined in the document.
Ultimately, you need to figure out how you want new clients to be treated, put it down in a written document and ensure that every new stylist reads through it and adhere strictly to it.
Another approach could be to send out text messages or even put a call across to new clients, whatever works for you, just ensure you do something special for new customers and make sure that the offer is seen as a company policy that must remain.
THE COMMUNICATION POLICY: Building effective communication skills is actually one of the most effective tools to building your clientele. Your communication policy should be able to cover how your staff relate with each other, guidelines on how to handle and resolve conflicts, certain words that are not allowed within the work space to avoid conflicts etc. Beyond the internal interaction, the second part of this policy should cover staff interaction with customers, like how to manage the problematic ones.
As a salon business owner, customers will sometimes get on your nerves but your ability to manage the situation professionally will determine whether the customer returns or not.
For more detailed strategies on how to handle communication issues and other suggestions on how yo put together a salon manual or constitution, I encourage you to click on salon policies to get started.
Then visit our website at www.sayuhair.com for more information on running a profitable salon business or pursuing a professional career path.
So these are just two of the many policies that you can customize for your salon business, if you need extra help you can equally send a private email to admin@sayuhair.com and copy sayuhair@gmail.com and I will respond to it.
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